In-home Customer Service
In home customer service for MD, DC, and NVA (limited). Factory repair is offered for all other repair needs. Our extensive inventory of parts and knowledge of the Casablanca Fan allows most fans to be repaired and returned approximately 10 days of receipt. During peak season (May thru October) this time may be longer due to much higher volume. We along with Casablanca® go to great lengths to ensure the satisfaction of our customers, which explains Casablanca’s long-standing reputation for quality and customer service support. Casablanca® motors are backed by a Limited Lifetime Warranty, which is combined with the extra convenience of available in-home service within your area.
Shipping Fan To Factory For Repair
Customers are more than welcome to ship their ceiling fan to our factory for repair. There is a shop/labor fee which does include shipping back to you of $175.00. Parts needed during repair will be additional cost on top of the shop/labor fee which includes shipping.
For countries that are outside of the USA the shop/labor fee will be $150.00. Parts are additional cost to the repair. Canadian or all other countries outside of the USA will be estimated at the time of repair. There is a 5% credit card fee for all credit cards that do not originate in the USA.
THERE IS ONLY A LIFETIME WARRANTY ON THE MOTOR ITSELF. The lifetime warranty does not apply to the entire fan. Wearable parts are not under a lifetime warranty. Customers are responsible for shipping the fan to the factory.
Please click the link for packing and shipping instructions on how to properly pack and ship your fan along with the shipping address where to send your fan in for repair. https://www.fixmycasablancafan.com/wp- content/uploads/2019/10/PackingandShipping.pdf
PLEASE NOTE: WE DO NOT RECOMMEND SHIPPING YOUR FAN IN PACKING PEANUTS, POPCORN, SHREDDED PAPER, ETC. SUPPLIED BY PACKING COMPANIES If you decide to use packing peanuts, popcorn, shredded paper, etc. be sure your fan is wrapped in a plastic bag first so the packing peanuts, popcorn, shredded paper, etc. does not get in the fans motor or housing unit… IF WE RECEIVED YOUR FAN AND THERE ARE PACKING PEANUTS, POPCORN, SHREDDED PAPER ETC INSIDE OF THE MOTOR OR HOUSING UNIT THERE IS A $15.00 CLEANING FEE. THIS WILL HARM YOUR FAN!
***IF A SHIPPING BOX IS NOT HEAVY ENOUGH, CRUSHED OR DAMAGED BEYOUND REUSING TO RETURN YOUR FAN THERE IS A $15.00-25.00 REBOXING FEE.
Casablanca Repair Videos
Some of Our Services & Repairs
Remote Factory Repair
Send your remote in a padded envelop for protection. Please include all your contact information; Name, Address, Phone & Email. The fee for repair is 90.00 this includes return shipping. Your check will not be deposited until repair is complete, you will hear from Mark about repair options if your remote is not repairable.
IF you decide you do not want your remote replaced and you want it back there will be a return fee of $15.00 to cover Priority USPS Shipping.
Once you have been contacted with the results of your FREE Testing the unit will only be held for ONE (1) WEEK before it is DISPOSED OF. Sun’s Up – Factory Repair will not be held responsible for or replace any parts disposed of that have not been claimed after this time frame.
FREE testing on Wall Switches
We will test your wall control for free. You can send in your W-11, W-12, W-32 or W-33 and we will test this for free.
In the event you have decided not to purchase new wall switch or upgraded parts and you wish your original switch be returned there is a $12.00 fee to cover the USPS Priority Shipping.
This can be paid for via Credit Card or Zelle and your switch will be returned to you.
Return Wall Conrol & Remote Controls to:
Sun’s Up – Factory Repair
191 Lee Rd
Venice, FL 34292
Once you have been contacted with the results of your FREE Testing the unit will only be held for ONE (1) WEEK before it is DISPOSED OF. Sun’s Up – Factory Repair will not be held responsible for or replace any parts disposed of that have not been claimed after this time frame.
