Feb 2024

The remote of our 20 year old Casablaca fan no longer controlled the fan. After Mark diagnosed a dead battery (yup-feeling stupid), we still couldn't control the fan with the remote.  Mark provided us with instructions on how to resync the remote to the control board in the fan.  And it worked!  Mark quickly corresponded with us via emails and phone calls. We highly recommend this company to do business with. Customer service is outstanding.

March 2024

I cannot emphasize how pleased I am with Casablanca, both with the fan and with the repairs.  Mark was wonderful.  Rather than pay over 250.00 for a part I was told I needed, he helped me over the phone and in about 2 minutes my fan was working and  still is.  I wish all repairs were that easy.  Thank you so much.

Hi Mark, Thank you again for your help and guidance in fixing our fan! The part you recommended fixed the problem and installation was painless (mostly, lol). I appreciate everything - we'll remember you for any future needs or referrals. 🙂

November, 2023
Good afternoon. Installed replacement switch. Fan works at all three speeds. Appreciate the patience.
Glad Dan's fan city (Rockville, MD) pointed me in the right direction!
We have two of this model fan, may be at mean time to failure. I know where to go to for replacement switch.
A Happy Customer!

November, 2023
I never fill these out, but Mark was fantastic (pun fully intended) and earned it - so, here it is. I have an older home with several of these fans. Without his step by step guidance, I’d be putting in new ones rather than getting the value out of the ones I have. Products were great, but the service based on years of experience is what made sure that I got what I needed, and that it worked as advertised.

November, 2023
I have had this Casablanca fan since 1993. Great fan and all of a sudden it stopped working. I could not understand why. I called everyone no one knew what was wrong. I went to the website fixmycasablancafan.com. They had an email and explained what happened to my fan. Since I live to far for them to come to my house the explained everything step by step and sure enough my fan started working again. I cannot express the gratitude to Mark for helping me fix my fan through an email. Mark was very knowledgeable and explained to me step by step what to do. Great company, great service. Thanks again Mark

September, 2023
Got back from our vacation, and just today got fans reinstalled today. Thank you so much for servicing them. Seems to be running like new, and not in a landfill. So glad you could rebuild them. Mark Wallingford

September, 2023
Mark. The w85 wall controller works! and the incandescent bulbs work too.
hahaha...thanks so much sir, you're the best!!!!

September, 2023
We have a number of Casablanca and Hunter fans in our house, all purchased over 12 years ago, and all discontinued models. We have relied on Sun's Up to find new receivers for several of our fans. Mark Graham is a star - responsive and knowledgeable. I highly recommend Sun's Up

September, 2023
Mark and his staff were great to work with. Was able to remove the receiver with some difficulty and send it and the remotes in for testing and get the remotes and fully programmed new receiver back in a very timely manner, along with some reinstallation tips that made reinstallation a snap. Great company to work with.

August, 2023
Thank you very much! The replacement glass for our Casablanca fan is a perfect match and arrived safely.
Thanks to how effectively you packed it for shipping!

August, 2023
Thank you for your quick help in regards to my fan. The service helped me diagnose and fix my problem very quickly.

August, 2023
Great advice on how to reset my Casablanca fan remote control. The Casablanca technician was very helpful, friendly and most importantly patient through the process. Thank you so much for your help!

August, 2023
Mark and Tamara provided excellent service that included prompt testing and replacement (with modern upgrades) of my old fan components. When I ran into some difficulties installing the replacement parts, Mark talked me through the process and prevented me from becoming discouraged. I'm happy to say that his direction and advice resulted in a successful repair. I hope to get many more years of cool breezes out of my beautiful 35-year old Casablanca Panama fan. I highly recommend Mark and Tamara for their expertise and superior customer service.

August, 2023
To whomever helped me out and located this circuit board, I just wanted to let you know that I got the boards swapped out and the one you sent works just fine. And being a Casablanca, the only noise is the wind in the blades. No motor hum at all.
I am very grateful. I was convinced I'd have to junk this awesome fan!

August, 2023
We have owned a Casablanca ceiling fan for over the last 30 years. It is a model with the Inteli-touch system as the fan hangs 12 feet above in our family room.
The fan was making a thumping noise with fan rotation, but was not wobbling. I emailed Mark and he diagnosed the problem as the flywheel having slipped down.
My husband was able to fix the flywheel and the fan is once again running quietly. We thank Mark for his time and help with this matter. We really like this fan and would hate to have to replace it.

July, 2023

I emailed Casablanca regarding my remote. The remote wasn’t working. I replaced the battery and it still was not working. I received an email promptly from them instructing me to make sure the battery was put in properly. I did that and remote operating fan. I'm at the height of summer and was grateful to receive a quick response.

July, 2023
These guys are outstanding! I was having a problem with a Casablanca fan and was having no success getting any answers or figuring out what to do. In just a few minutes they were able to diagnose the issue and give me a fix! These guys are amazing experts and very (very!) helpful. Highly recommended!!

July, 2023
I was provided with a link to a short video on how to fix my Prime-Touch W505 remote control that I'd accidentally stepped on. His solution immediately solved my problem -- voila -- my 12 year old Casablanca Isotope is doing its thing again! So COOL now !!!

July, 2023
Shout out to Mark at Casablanca, had a good old casablanca stealth ceiling fan that I loved so much that when I relocated to a new home I took it with me. I had to do a bit of remodeling and wasn't able to install it right away, when I finally was able to do the install the fan did not work 😕. After a bit of a run around talking to everyone who would listen, the hunter fan operator gave me Mark's phone number. Bingo he was very informative and new just what to do and after performing the procedure that he explained to me my fan is up and running, Thanks Mark I know who I'm going to be calling if I ever need my fan fixed again 😀 thank you so much Jim Duhamel

July, 2023
Dear Mark, My remote arrived today and it is PERFECT! Thank you so very much for offering to look into it and making it PERFECT!
As I said, it was old and pretty (and from my mother) and I wanted to work and it does. We live in a remote area and have no electrician nearby, but I am sure an electrician would not have the skills you obviously have, so I can not thank you enough.
Air is now circulating in the room as it should.
A million thanks, Mark. with aloha,Cecelia

July, 2023
On Behave of Mom and I Thank You Very Much! I find it truly amazing, especially these days to see the loyalty that Casablanca Fan Company had built with its employees and customers. They had to be an incredible company to be employed by. I would imagine they really took care of their employees and cared deeply about the relationship with the companies that sold their fans. You just don’t see this type of customer service (internal and external) with any company nowadays!
Best regards, Richard

June, 2023
Wow! What a helpful company and team! I have several legacy Casablanca fans -- actual 6 in my house. One of them had a "broken" light fixture. I emailed Suns Up with a photo asking for a "replacement" light fixture as Hunter Fans does not support "legacy" Casablanca Fans. Suns Up staff responded in under 24 hours. They stated that the light feature was probably not broken. They said the set screws were loose! We tightened the set screws. (I did not even know there were set screws!) 
The light feature is working great! Just like it did when it was new. And the fan is more balanced now than before with the "broken" light feature. 
So helpful and honest! (And they saved me money and time!)  
They really know their Casablanca "legacy" fans! Wish all companies and staff were as honest and helpful as the Suns Up company and staff are. A great company and knowledgeable staff, too!

June, 2023
Mark Graham, is very knowledgeable about Casablanca fans. He problem solved my issue very quickly and saved me a lot of money! My older model fans are working properly just in time for the summer season.

June, 2023
I recently bought a used Casablanca ceiling fan light combination. When my electrician came to install he told me that I was missing a piece to install. I called the company and received voice mail and a website. I immediately began to look for replacement fans because I figure I would never get in contact with anyone. Mark Graham emailed me back within an hour and called with his cell phone, not a company number where I couldn’t contact him back. He was able to explain that I had all the parts and my electrician was able to successfully install them. I am beyond grateful for the professionalism of Mark and the incredibleness of the company. I would purchase an item from them again directly moving forward. Thanks again Mark

June, 2023
Very quick, expert service; knows his fans!!!many thanks.

May, 2023
Mark worked for several weeks to locate a suitable replacement light fixture for our 35 year-old fan. He also tracked down replacement light globes.
Once the parts were in he was able to schedule an appointment quickly. He then arrived early on the designated day.
If all service providers were as good as him, getting work done would be a breeze.

May, 2023
Mark Graham knows his stuff, he helped me out immensely with my 35 year old fan. Mark was cordial and willing to work with me over the phone to educate me on reprogramming my fan. I give Mark 5 stars for his service.

May 2023

Mark, good morning! This is Debbie McAngus in Houston (Tomball)
I wanted to thank you for all your help! 
I received the receiver board for my fan and it is installed!! I now have a Light And Fan that work independently from each other!! First time in the 2 years I've been in this house! Such a blessing! Thank you again... Have a great day!

May 2023

When our Casablanca fan stopped working, I found this site for repair and sent in two of our wall units to be fixed. One had to be replaced and works fine now and the other was fixed and returned. It still would not come on. I emailed Mark back and forth and kept trying what he told me to do to no avail. Then he called and asked me to check the batteries to see if they were good and in the right place with positive and negative ends properly placed. Well, they must not have been - I didn't even check - but when I put them back in with the right ends where they should have been, the fan and light came on beautifully. I should have thought of the simplest fix of all, but I did not.  
The very best thing about this company is that Mark ALWAYS returns your calls and emails and works with you to get it right. I really appreciate his time and patience. That kind of customer service is rare today. Thank you, Mark!

May, 2023
Excellent company to work with. Service is honest and very efficient. Respond quickly to email. Needed a light kit for a Casablanca fan and they suggested just buying sockets for the bulbs. I saved 50% over cost of new light kit. Everything done on-line with Mark and his wife Tamara. Secure webpage allows easy ordering and card payment. Delivery was 3 days USPS. 5 stars for customer service!

May, 2023
Very happy with the repair done on my fan. The repairs done were well explained to me and some damages caused when I shipped it to them was repaired free. Works good as new if not better.

December 2022
I just received my fan back, unbelievably fast I will add, and it is perfect.
I am so impressed by your professionalism and service. Thank you so much.

December 2022
Our 25-year-old Casablanca fan was operating at only the top speed and we had been told that the electronics probably had failed. On the scheduled date for repairs, Mark, the technician, called ahead to say when he would arrive and arrived on time. Although we thought our problem required expensive electronics to be replaced, he quickly determined that we were merely using the wall switch incorrectly! He efficiently replaced the fan blades and ensured that the fan was in balance. My experience is that this company is experienced, competent, honest, and trustworthy!

November 2022
Beautiful ceiling fan! Great customer service! Thank you!

November 2022
I appreciate all the assistance you provided for repairing our pre-1986 Casa Blanca fan. Your help greatly eased the process. Especially your very prompt return calls. Living on the West coast sometimes makes it a bit of a problem to contact someone on the east coast. Thanks again for the prompt shipping of the parts and the excellent assistance.

August 2022
The help I was given in repairing my fan was awesome.  They shipped out the parts the same day.  Answered my emails every time I sent them one.  Highly recommend this company.

August 2022
Amazing customer service!  I ordered a Simple Connect Conversion kit  for one of my Casablanca fans that was not working.  Installed it and power came back, but the blades would not turn.  I emailed Suns Up a video and they helped me figure out that the flywheel had simply come loose and slipped down the rod.  After loosening a set screw and pushing the flywheel back into place, the fan is up and running again.  I have 7 Casablanca fans in this house and will always come back here for parts and service.  Would highly recommend this company.  Thanks again!!

August 2022
Mark Graham helped me with my problems.
I was at my wits end & he was very very thorough.
Made my day

August 2022
My old Casablanca fan stopped working. I was trying to decide to either replace the wall switch and receiver or just buy a new fan. Mark suggested I try to reset the switch by holding the fan and reset buttons. IT WORKED!!  Fan is working perfectly. The company could not have been more helpful. They were great

July 2022
My 30yr old Casablanca stopped working. Sent it for repair and got it back in a week after they  replaced the circuit board. After the repair, It didn't work at all. Contacted Mark who helped troubleshoot over the phone and by several text messages. The problem was with my wiring. The speed control wall switch stopped working. Mark was very helpful and this was on a Saturday .I then had a question regarding getting the canopy back into place. Again Mark had ideas about moving wires and wire-nuts out of the way. I have 4 Casablanca fans. If I ever have a problem I will call on Mark without hesitation.

July 2022
I sent my wall remote to Mark to have him test it, he called me explaining the issues, I would need a new wall remote and a control board for my fan. He gave me a couple options but based upon what functionality I needed my fan to do he actually saved me $70 by custom programming me a board. It was as easy as plug and play and now my fan works again, best part is, now I can use LED bulbs in it and my current halogen bulb can be dimmed with the new controls where the original wall control only had on/off for the light. Thanks Mark, your customer service skills are a lost value these days.

July 2022
Our Casablanca fan stopped working about 5 years ago.  I was looking into replacing the entire fan and light unit when my husband began doing some research into Casablanca ceiling fan repair.  He contacted Alyssa and Mark. He explained our problem and since the fan didn't have a serial number on it, he sent pictures to help identify the model.  The first replacement part did not fit our fan type.  My husband contacted Mark again and he requested that my husband send our broken mechanism along with the incorrect one we had been sent.   Within a few days of shipping it back to Suns Up.  Mark contacted my husband again informing him he'd be sending out the correct mechanism.  Once it arrived at our home, my husband reassembled the fan and turned it on, it worked like a dream!  I am so excited to have my beautiful fan running again and so glad I do not have to replace it!  Mark and Alyssa were wonderful to work with.  Mark is very knowledgeable and professional.  I am so glad my husband found Suns Up. They are wonderful! Thank you again for all of your help!

March 2022
Alyssa and the others that I reached out to in determining if my Casablanca could be repaired and what the problem could be. They were very helpful and as a result we were able to save a vintage fan. Their attitude was very pleasant and helpful!!

Have 2 identical fans purchased at the same time over thirty years old. Had a problem with the bulb socket falling apart. Took it apart and the light assembly part number was on it. Called Casablanca and because of it's age, they couldn't help me and referred me to Suns Up. Emailed the problem and part numbers that I had. They replied back quickly and asked me if I could take pictures and send them. Again they replied back quickly and told me they could not find anything on the parts and asked if i could send them which i did. They called me and left a phone message about its progress and said there was no need to call back unless I had questions which I didn't. They had ordered a part and called me a short time later saying it looks like they had solved my problem. I received it in the mail a few days later, reinstalled it, and good as new! I would highly recommend them to anyone who needs their fan repaired. Excellent customer service and followup!

January 2022
Many thanks to the lovely woman who answered the phone a few minutes ago and talked me through resetting the remote.  It worked!  I cannot tell you how much I appreciated your clear, simple instructions (and patience while I tried to read the model number off of the back of the remote control.)

November 2021
Unbelievable GREAT customer service. I had an issue with a 3-speed switch I ordered. They asked me to send a picture, then a small video of what the fan was doing. The next day I walked me through what to check and we got it working like new. THANK YOU.

November 2021
These folks are great! Great customer service, great shipping, great overall experience. I have 2 casablanca fans that were not working properly. They were able to diagnose that the switches and the boards were both bad. I ordered 2 refurbished boards and wall controls, installed them and was glad to have my fans back. Definitely made a customer for life...Thanks!

July 2021
Alyssa was so helpful in getting me the testing of my remotes, the ordering of the correct receivers and even information on installation of the receivers in 15 year old Casablanca fans. It made the process simple and streamlined. Every company needs more people like her.

July 2021
The wall control for my fan stopped working and only turned the fan on and off....I couldn't adjust the speed. Our local fan store (Lewes Lighthouse) recommended fixmycasablancafan.com. I sent them an email, after reading their website, and they offered the opportunity to "contact" them. I sent an email relating the problem and within 5 minutes "Alyssa" from fixmycasablancafan.com responded with the strategy of trying to turn the fan on and off and then holding the "reverse button" and the "fan button", simultaneously, for 7 seconds, to reprogram the unit. As doubtful as I was...I still did that procedure and it worked....the fan is now varying the speed as desired. What a great company...clearly experts in their field and all about customer service rather than profits....Thank you to "fixmycasablancafan.com"

May 2021
This is a very professional and organized operation.  We made an appointment to fix my 30 year old Casablanca ceiling fan.  Alyssa called in advance to confirm the appointment, and Mark arrived right on schedule (7 am!) and very quickly restored the fan to its best.  We splurged on the fans when we purchased our home 30 years ago, and they have been worth it.  I am so glad that this service is available, with such nice and capable people.  I'd put them prominently in the pantheon of great contractors.

April 2021
On their recommendation, I ordered a new wall control and receiver to repair my casablanca fan.   Followed their video for how to replace it, but it did not work.  Sent photos of the wiring harness; and they knew at that point, I had an older fan.  Mark knew exactly how to wire the new receiver and the fan was back in operation in 30 minutes.  Easy fix and very happy I did not have to reorder other parts.  Had I known the age of the fan, it would have been easier, but I did not.  Very knowledgeable folks.

April 2021
Mark fixed my computer driven Casablanca fan and it now works like new. He demonstrated the utmost technical expertise, in precisely troubleshooting the issue and quickly installing new parts in making the repair.  His professionalism was outstanding, and he kindly  took the time to give me operational tips.  I can't imagine how anything could've gone better with this repair experience.

I reached out to the service department to get help with a Casablanca fan that was not working in a house we just moved into thinking we needed new parts. The service department was very responsive and gave clear direction on steps to take before ordering parts we might not need. The directions worked. We very much appreciated the timeliness and professionalism of the approach and would recommend SunsUp based on this experience.

February 2021
Thank you so much for diagnosing my fans problem, it needed a new circuit board.  The repair was easy after viewing the youtube videos, great service!
Thanks again.

August 2020

Great service! I emailed with my problem and promptly got a response. After some back and forth, the problem was diagnosed and they did a great job of describing what I needed to do to fix the issue. My fan is up and running again!  THANK YOU!!!

August 2020

I have a 1988 Casablanca Saturn series, it finally went out on me. I was going to replace it 'cause of the age but I was told that it was worth fixing. I spoke to Mark Graham and he sent me the right kit for my fan.  I saw the video and on the phone, he walked and talked me step by step (I'm not an electrician) and I got it fixed for less than $200, another 32 years. It was well worth it. When you have a quality product and a company that stands  behind it and a person(Mark Graham) that goes out of his way to help, It's worth repeating and recommending the company. Thanx again.

August 2020

I just wanted to let you know I received my rebuilt switch for my Casablanca programmable fan and it works perfectly. They make the fan to last forever but not the switch! Best wishes and health to the whole of the fixmycasablancafan.com family.

July 2020

To Alyssa,  Mark and Tamara and all at Sun’s Up of SWF, I completed the installation of  the 3 speed conversion circuit board module. The installation went very well, and the fan is better than new. Kudo’s to the engineering team that designed the electronic module. Special thanks to Alyssa who made sure I ordered the correct unit. I am so very pleased with your company. My fan is close to 40 years old, and they don’t build them that way anymore. So thanks for saving my classic Casablanca Fan. Kindest Regards

June 2020
My husband and I are so satisfied with the outstanding service we received from this company. We had just about given up on repairing Casablanca  "Bella" fans when we finally found SunsUP,(multiple times we were told if repaired the fan would work,but not the lights). My contact was with Alyssa,her follow up and patience with all my questions was outstanding , Alyssa is an asset to SunsUP. My husband's contact was with Mark,his follow up and help was also excellent. Thanks to this company the fan and lights work beautifully! Thank you Alyssa and Mark!

May 2020
We have a 15+ year old Casablanca Meridian fan.  The electronic control board literally burned up and partially melted.  These guys had a replacement kit that extended the life of this fan.  It was delivered in three days.  I had questions about wiring because the old and new connectors didn't mate.  I texted Mark who responded by text almost immediately.  The texts became a little confusing so he called me and we squared everything away.  Great job Mark!  But wait, there's more .... after installing the new kit, it worked perfectly for a short while then the fan didn't respond to the wall controller.  Immediately, Mark again to the rescue.  He responded to my text message with directions to reprogram the radio control.  It worked like a charm and the fan now runs lIke new.  Clearly Mark is completely knowledgeable about his product and provides fantastic tech support.  Thanks so much to Mark and his company for their great support.  I heartily recommend them and will happily do business with them again.

May 2020
Your solution worked!  Mark - We received the new boards/receivers yesterday - just in time to get them installed for the 90* heatwave this weekend - phew!  Just as promised, the new receivers were the answer to the problem with all 3 fans run by remotes. They run like new!  No issues!!  Thank you for your outstanding support, turn around time, and thorough problem solving approach. And we appreciate how you stand behind your service. Without your support, we would have had an expensive replacement bill and lost our beloved Casablanca ceiling fans.  Now they should last another 15 yrs!!!  You are the gold standard for Customer Service - THANK YOU!

May 2020
On May 17 I called the fan company to find out how to get my Casablanca fan working the light came on but I couldn't get the fan running I didn't  get the customer service persons name but she was excellent she gave me Mark's number who was also excellent I sent him some pictures right away he saw what my problem was  he sent me a text message  with perfect instructions on how to fix my fan I did exactly as he said I couldn't believe that the fan started working then he called me to find out how I was doing and remember I have never done any business  with his company from now on I will be calling Mark for business and to thank him for being and excellent tech Thanks again for all the help will stay in touch.

I encountered a problem while installing a pull chain switch on my Casablanca ceiling fan.  Mark called and guided me through correcting the issue with the switch. I GREATLY appreciate Mark's knowledge and EXCELLENT customer service!!!

I swapped out the circuit board on my Casablanca Stealth Fan to get rid of the humming noise.  Mark helped me with figuring out the right part to buy, and guaranteed me that it would work or I could return for a full refund.  When installing it I ran into some issues and Mark was immediately responsive and helped me with troubleshooting until I got the fan/light back up and running.  Super impressed and would highly recommend to anyone based on the high quality of customer service.

I had a problem with our Casablanca fan, to start it was 30 years old, but back in the it was top of the line.  I couldn't seem to find out how to fix it, until I saw this site.  I was told what I had to do, after I called, then sent in the control.  I was hesitant, but did, I got confirmation they received it, checked it and said, it was bad and so was my receiver through tests of the remote.  I ordered the new parts from them, they came quickly.  I didn't get around to installing it as I wasn't sure how.  Today I finally decided to do it.  I watched the video's and it was exactly how it was.  Until the remote which wasn't the same as the other remotes on the video, nor was it like the old one.   So I hooked it up, but wasn't sure it was working, as the lights flashed and then I got basically nothing.  So I called the number and left Mark a message, I also called the number on the invoice and spoke with Alyssa, who said Mark will call back he is on a job.   About an hour or so later Mark did call, he told me what wires were what, and asked me to send him a picture of the wall outlet (there are other switches in it)  he called back and told me where everything should be, (turns out I had it right the first time, but know how it should have worked) I did it exactly like he said, and everything worked perfect.  I was more than pleased.  I was glad I sent it off, got the parts, and got the peace of mind that they stood by  their word and helped me resolve the problem. The fan, light is working great.  Thanks for great costumer service!!

April 2020
My lakehouse has seven ceiling fans and we need them operating.  Two of the fans had broken parts that made them inoperable. I got in touch with Mark Graham in the service center, and with sending him some pictures, he diagnosed the problems, sent replacement parts and helped me get both fans working again.  Thank you Mark.

April 2020
I needed to replace a control switch for my Casablanca fan and SunsUp was great to work with.  They were very quick to respond to my inquiry, and helped me with installation questions I had after I received the fan control.  I would definitely do business with them again.

A few years ago my older Casablanca Fan stopped working.  I called Mark and he shipped the updated wall switch and in-unit circuit board.  Everything came together and worked like a champ.  A few weeks back everything stopped working- except the fan.  One call to Mark and he walked me through the 'hard reset' of the wall switch.  Of course I forgot the exact sequence.  So I shot Mark a quick text.  And even though he is on vacation this week, he came right back with the correct switch 'hard reset' sequence.  And of course everything works perfectly again.  Thanks Mark.  Top shelf operation you got here buddy ! ! ! Thank you for the follow up and follow through!!

First let me say what a great job everyone did from the ordering of the parts i needed to getting them to me in record time ( was told 7-10 days-got them in 2).And then came the question's I had.What a relief it was to me when i called Mark Graham at Sun's Up of SWF,LLC. I could not have been more impressed with how he was able to make it so easy for me to complete my fan repair.......Thank-You Mark for all of your help!!!!!!!!! You are definitely Top Shelf.........Thank's again and will definitely call you first if my fans have any more issue's..........

January 2020

The team at Suns UP has been wonderful throughout the process of my trying to decide whether to attempt repair on my 24 year old Casablanca ceiling fan/light or just replace it. After shopping around I realized there was nothing I saw that compared with the quality of the Casablanca. Mark Graham, the owner of Suns Up went above and beyond in making sure I received the part needed for the repair and even offered to assist us by phone if we had questions concerning the installation. Throughout this process I communicated numerous times with Alyssa who was always so courteous and helpful, and always responded to my emails in a timely manner. Without hesitation I would recommend this company to anyone who is in need of help with their Casablanca fan.

December 2019
Perfect transaction in every way.  Polite, courteous and professional Alyssa was a tremendous help in assessing our problem.  Part was delivered very promptly and well packed.  Cannot say enough good things about this company.  Many thanks!

December 2019
Thank you Mark and the rest of crew!  Diagnosis spot on....part went in like the video......fan works again. In short, excellent! Highly recommend!

October, 2019

I have rarely been given such great customer service as I recently received by Mark Graham.
After my initial inquiry and several follow-up emails Mark was extremely diligent to the point and timely And answering my questions and making sure I had the information I needed proceed testing my fan.  The bottom line is my fan is working the problem has been solved and Mark Graham has an extremely satisfied customer.

October, 2019

Mark, patiently, walked me through my repair problem. Simple solution made simpler by him.
Thanks!!!

September 2019

September 2019

They tested the part we sent in to them, it was OK.  Then they sent the part we needed and after the installation told me how to get it going.  My email to them was answered immediately.  I can't thank them enough for such great service.  NEVER FEAR, THE CASABLANCA FAN COMPANY IS HERE!

June, 2019

Outstanding customer service!  I have four Panama II fans with a W-32 wall controller; and after about 10 years, two of them stopped working properly. At first, when I pushed and held in the fan button to incrementally increase the fan speed from the slowest to a faster speed, it emitted a very short muted beep, but then there was no activity or response by the fan.  Other times, when I pushed and let go of the fan button on the wall controller, it went straight to the highest speed setting and all you could do was to push the fan button again to turn it back off. Then after a while, they stopped working altogether, other than emitting a faint electric hum when the power to the fan was on.  I was hoping there would be an option to get them repaired rather than buying new, but I wasn't so confident.

I reached out to Casablanca Fans and they referred me to Sun's Up.  After my superb experience, I understand why Sun's Up is the first company they refer you to.  I emailed a description of the problem and received an immediate response from Alyssa. She troubleshot with me over email and the phone; and ultimately determined that the receiver boards had likely gone bad.  I sent in the wall controller, which tested out as working fine, so I ordered new receiver boards from them, which they paired to my existing switches.  Everything was shipped very quickly. I watched the fantastic repair videos on their website, which showed exactly what I needed to do.  After I installed the new receiver boards and re-installed the wall controllers, I was thrilled to find that the fans were once again working!  Couldn't be any happier!  Alyssa was fantastic!  If I have any future repair needs for my Casablanca fans, Sun's Up will be my first stop!

May, 2019

Mark,  All done.  The fan is working well.

I really appreciate your company and what you do for Casablanca fan owners.  There are very few companies that react as quickly and with the right answers as you guys.  And the BEST part --- you know what you are talking about.  You have never steered me wrong. I have 10 Casablanca Fans in my home.  Most have worked very well -- I have had to fix a few of them.  With the video's and all the help I get from you guys, I do it all myself.

Thank you so much.

May, 2019

We moved into a condo that had 4 Casablanca ceiling fans.  Unfortunately the previous owner did not leave any information on appliances that were in the condo. All of the fan controls are mounted on a wall for each room.  The fans were all working, but we could not regulate the speeds on the fan.   After surfing the net, I did find out that the model numbers were on the top of the fan.  I tried to enter this model number online, but without success.  Finally, I found your website.  I wrote a quick explanation of our dilemma.  We felt we needed a service visit to have this problem resolved.   Within 24 hours, Mark Graham replied to my email.  He explained the simple process of how you have to hold down the control button on the wall and listen to the beeps which will regulate each of the 6 speeds.  To be honest, I did not know that these fans had 6 speeds.

We  don’t know how to thank Mark enough for sending us the info to regulate the speeds on our 4 fans.   I can’t believe how simple the process was.  .   On my first try following his  directions, I had every fan working through all of the speeds.

Your personal input saved us a lot of money in not needing a service call and I also have the information I need for these fans now.

May 2019

I have a Ventura Casablanca fan that emitted a buzzing/ringing sound for several minutes after pressing the power button on the W-32 wall control.  I emailed Mark describing the sound, and he immediately replied that the sound was due to a faulty receiver board in the fan.  He specified the replacement board to order from www.fixmycasablancafan.com and provided an installation video. The board arrived quickly, and I noticed the label on the receiver board was slightly different from what was ordered.  I made a few more email inquiries to make sure that I had the correct board, and Mark reassured me that I did.  I installed the part with little difficulty, and the fan works like a charm.  Mark and Alyssa responded promptly and patiently to all my email inquiries.

May 2019

I have to take the time to share with anyone who would like to know how customer focused Mark Graham is. First off this man knows everything about Casablanca fans, if fact when I spoke to Casablanca directly they suggested I contact Mark. He was helpful and patient as he walked me through the self diagnostic's &  repair of my 20 plus year old fan. And it wasn't about selling me parts or service it was all about helping me without reservation. He is by far Mr. Casablanca and the only guy you should talk to when you need assistance. All emails are answered fast, even @ 7:30 am on a Sunday when this do it yourself-er was ready to climb the ladder! Thanks again Mark you've renewed my faith in my fellow man and the great product you represent.

April 2019

Mark responded almost immediately to my plea for help in resetting the remote control for my 20 year old Hunter/Casablanca fan!  The device is the Intel Touch 3 Model Number 65 for which there was almost no information available on line--even at Hunter.  Nevertheless, Mark's response with clear directions did the trick!  I'm a devoted "fan" (sorry) and will certainly return when I need parts and help.

April 2019

Just a note to say thanks.  If every technician was as efficient and knowledgeable as Mark, my life would be so much happier. Thanks!

Pleasantly surprised at the great customer service and turnaround time.  We appreciate the quick responses to our emailed questions when we were trying to determine whether or not to fix the fan.  Once motor & halo kit received, Mark responded quickly to answer questions as we reassembled the fan.  Our 15-year-old fan is up & running thanks to his help.  Refreshing to experience the interaction with a truly knowledgeable (and patient) person who went the extra mile to provide excellent customer service.

February, 2019

Hello Mark,  My son and I installed the ITS system this past weekend successfully. All features working again. I just wanted to thank you for the business you have and the support you provide. It’s so nice to have this classic fan working again. Thanks again!

February, 2019

I have looked for a while. How to fix my Casablanca Fan. I came across your e-mail !!!! I talked to Alyssa Hertel ...She is probably the best worker you have. She helped me solve my problem and order the parts. Thank You very much. Larry Ryan

I have two Casablanca fans because I prefer the quality compared to the inferior products on the market. Both fans have the Itelli-Touch controls and the controls on one fan went bad.  I searched online for replacement parts and was coming up empty until I discovered this website.  The staff was very helpful with filling my request. I ran into an issue regarding access to the circuit board, so I called Mark and left a message.  I thought it would take hours for him to get back to me. I was surprised I was talking with Mark within 45 minutes. He answered all my questions and provided a shortcut to make my installation easier.  Best customer service ever!

September, 2018

I have three Casablanca fans purchased in 1986.  I have replaced the control boards on two of them after 32 years of service using parts and help from Suns Up.  The first fan repair went without a hitch but I had some problems getting the second one to work.  Mark was most helpful responding to my request for help very quickly and working patiently with me using photos, texts and phone calls.  It is a pleasure to recommend this company.

September, 2018

Just want to express my appreciation for all the assistance I received from the staff and especially from Mark Graham. They followed through and did everything they said they would and were friendly and courteous while doing it. I studied the videos once I received my conversion package and with a little additional assistance from Mark was able to complete the installation and once again have a working Casablanca fan. Thank you all very much!  John F.

September, 2018

Fate has its way of unprepared twists...it’s 93• F in the DC Metro Area! I press the fan button on our Casablanca Ceiling Fan! Wall Switch! The Fan comes on! Great! Only 1 problem! It is spinning about 400 RPM’s. I  hit the power button on the wall switch this time! Nothing happens! I repeat this process numerous times! Nothing! nada! The fan swirls. AND SWIRLS!  I call my homebuilder husband  of 40+ years to tell him we have an issue! He says he will be home in 10 minutes! He arrives, goes straight to the fan’s wall switch! He tries several times. Pressing the same button that I pressed originally! He gives up! Says he’ll buy a new fan tomorrow! I go online! I Google Casablanca Fans! Up pops THIS beautiful website! I email them, explaining the problem! I get a quick response! I follow the directions from I thought one of their repairpersons! They work! The next day I responded with the following email:  Sorry for delay in THANKING YOU FOR YOUR HELP! Followed your instructions and the fan is now working correctly! You are a REALLY NICE PERSON OF WHOM ANY EMPLOYER SHOULD BE VERY PROUD! I get a response, not from a technician or repairperson, but from the owner...Mark Graham himself, with a sweet note advising me of his status in a very professional manner...and without even a statement attached for services rendered! Don’t worry, Mark Graham! Your good deed will not go un-noticed! Yours will be the first website I visit when I need a new CasaBlanca Ceiling Fan!  THANKS, again!

August, 2018
And thank you for such professional service! Making the appointment was a breeze with good follow-up. The technician was knowledgeable and courteous. Casablanca is lucky to have Mark and Tamara.  I'm a happy customer.

August, 2018

Hi, Mark, I just wanted to thank you for sending us the new remote so quickly. It’s here. It’s working. The office again has a ceiling fan that runs. Your help and being so fast with the delivery are much appreciated. Best, Edith

August, 2018
My W-42 remote for my Casablanca ceiling(30ft) fan stopped working. We dropped it. I emailed fixmyCasablancafan.com. I also called. They returned my call and answered my email. Mark, from fmcf.com, emailed me back. I asked a couple of questions(this was a Saturday night). He answered right back each time. I ordered the replacement that he directed me to. It came in 3 days. It worked.(The one I dropped was 19 yrs old). AWESOME! GREAT CUSTOMER SERVICE!!
If you are looking for a ceiling fan, Casablanca is superb. It lasts. Running quietly for 19 years. Simply the best!! And this is where you should look to buy and repair if needed.

August, 2018

I've owned my Casablanca ceiling fan for 28 years.  And during that time, I needed to phone the company twice.  Found that all personnel and service people were customer-friendly, professional, and knowledgeable.  Have recommended Casablanca to friends and family.  So, in essence, it's a pleasure to endorse your firm and product.

August, 2018
I bought a Casablanca fan from a discount retailer over 6 months ago as one of three. After all this time I finally got to my youngest daughters room and put the fan up. The fan did not work and after a quick email, I received a response within hours. It was a suggestion to check the wires that go into the pug in the harness that is inside the light fixture. After removing the 3 screws that hold the light fixture on and disconnecting the harness plug and giving it a close inspection, I found the pink wire which controls the fan was not into the harness plug like where all the others. After pulling it through the zip tie to give a bit of slack I pushing it in further reconnected the plug and it worked great. Easy fix, didn't have to take fan down and took more time to carry the ladder upstairs then to fix the problem. Thanks now all three girls have beautiful WORKING Casblanca fans and no more recusals of favoritism.

July, 2018
I was desperate for a globe and the team found a replacement for me. Alyssa played phone tag with us and she never gave up trying to make contact. True customer service is a dying breed in American; however, you and your team get a rating of 10 from me. Alyssa has excellent communication skills which is necessary for a hearing impaired person. Again Awesome

July, 2018

Tamara and Mark, Thank you for the excellent service. We received the remote today and I was able to change the setting to match the old one. It is nice to know that there are still wonderful people to serve their customers. Thanks again and best wishes.

July, 2018

Mark was absolutely great! He is an experienced electrician, diagnosed the problem, had the parts to fix it and was as pleasant as could be! Also, he gave me advance notice as I requested about his arrival time, was timely, and most helpful! WONDERFUL!

July, 2018

Our Casablanca fans are 35 years old and the variable speed control has now failed on 3 of the 4 fans. When the first one failed, I went to the fan store where they were purchased and all they wanted to do was sell us a new fan. I found Mark's website on Google and he solved our problem with the right replacement part and installation guidance. Our last repair included working around a light kit. Mark knew exactly what to do to replace the variable speed switch with a three-way speed control and rewire the light kit. I really appreciate his patience and quick response to my many questions. Thanks Mark.

June, 2018

Mark Rocks,......I called National Service Center line. I was amazed to get a call back  a short time later (by a live human) it was Mark Graham. Mark helped me order everything that I needed, he included his card in the shipment (with his cell number on it). I watched the video and upgraded my Casablanca fan and it was too good to be true,....everything works flawlessly!!!!!!! I have always loved Casablanca fans,...…..and I still do. I would recommend Casablanca to anyone!!!!! I have had my fan for almost 30 years,..... and I will probably have it for another 30 years.

June, 2018

Mark did a great job helping get a replacement fan shipped to my house. He helped navigate Casablanca's corporate teams to make the return happen. I do not think I would have ever received my replacement fan without Mark's help. He really cares and is very responsive!

April, 2018

​Dear Sun's Up Staff,​  I just repaired my Casablanca Stealth fan using your conversion kit. Thank you for your professionalism, support, and excellent repair video made by Mark.  Your written installation instructions are fine but the video is the key in my opinion.Everything went smooth sailing except I messed up with the wire nuts at the ceiling so I kept fussing with the control switch and kept burning the new code over and over with no result.  I finally decided to take down the fan again when I saw one of the connections had come apart at the wire nut.  This time I use electrical tape to secure everything.  Then it worked. ​Thanks again,  ​Marshall S

What a pleasure it has been dealing with your company.  Very prompt, courteous,  pleasant contacts from start to finish.
I want to thank you also for the excellent  clear, concise video showing exactly how to replace the receiver board and wall control unit (IT3 Conversion System).  I am a 75 year young woman that was able to replace these components with confidence, without having to take the Casablanca Fan/Light down from  the ceiling.  I am so pleased with your company.  Thank you to Mark, Tamara and Alissa for Outstanding, 5 Star, Customer Service. Kindest regards from the REAL Jersey Shore, Diane M. D

February, 2018

We have a Casablanca fan that wasn't functioning properly and had called our home warranty company to repair it. However, they don't have qualified people to work on Casablanca fans. We called Mark Graham to get some ideas on how to proceed. He responded promptly to our call and was ready to come to our home the very next day. The home warranty company wouldn't authorize it without their non-qualified person coming to our house to diagnose the problem. That person was eager to replace our expensive fan with a cheap knockoff even before coming to our house. In our frustration, we called Mark again and explained the problem. He asked detailed questions and was kind enough to help us get the fan working properly again just by following his directions over the phone. Who does that nowadays?! Mark came across as an honest, knowledgeable person who was more interested in helping us out than making some money and coming to the house unnecessarily. We would not hesitate to use his services in the future or refer him to anyone else.

I have made four receiver board or control switch repairs or replacements over the years on several of my Casablanca Panama fans. Initially I contacted Casablanca and was referred to Suns Up. I have always found the

to be responsive and extremely helpful. The first two replacements were a direct swap of the old style IT W32 switch which is a straightforward repair. When Casablanca changed to the IT-3 technology I contacted Suns Up and watched Marks video on You Tube. It's clear and complete. This last month I made my second IT-3 conversion on another fan that had given out. I again watched Mark's video and made the replacement. Incidentally I find taking the fan down makes it easier for me particularly for reassembly of the belly band and re-inserting  the four screws. Days after the replacement I noticed we had Casablanca poltergeist. The "new fan" would turn on or the light would come on all by itself. I contacted Mark and as always received an email reply the same day telling me to move one of the "dip" switches on the new control switch. The switches operate on radio frequency and the default dip switch position is the same on all new out of the box switches. So my two IT-3 conversions were on the same frequency. When we operated one of the fans, the other would also respond without our knowing it. It's a simple fix and mentioned at 4:55 of Mark's video. After the correction my poltergeist is gone and both of the new IT-3 switches work independently. Thanks Mark!!

January, 2018

Thank you Mark for resolving my switch and fan issue.  He was most helpful and was able to walk me through re-booting the fan.  Thank you Mark for saving me $150.  I highly recommend his services for any Casablanca repair.

December 2017

Mark was able to help us solve an issue with our Stealth fans that no one at Casablanca was able to. I could not be more delighted with his service. This will now be my first stop for future needs with our 4 Casablanca fans.

December, 2017

I could not be more pleased with the exemplary service and courtesy extended to me.  I was referred by Casablanca Fan Co. - I needed to replace a glass shade for a ceiling fan that I think is about 15 years old...(yes, I broke it while cleaning-my bad).  They were able to find it in their warehouse and shipped it to me.  I received the shade in only 1 week - and it was during the Christmas Season.   Thank you, thank you, thank you!!!

December, 2017

After 25 years my Casablanca Panama fan was running just like the day I bought it,  but the remote control with six speed fan and dimmer lights had failed.  You helped us with a replacement circuit board and remote control.   After self installation (which was pretty easy after watching your video) everything is back to perfect operation again.   Thanks so much for saving our premium Casablanca fan for another 25 years.

October 2017

I was directed to Mark by the Casablanca Fan Company. Each interaction was filled with information and knowledge.   I have now installed both of the circuit boards that Mark recommended. They work beautifully. His help in diagnosing the problem with my fans and identifying the proper replacement part was invaluable. His instructions were very helpful, especially the details an peculiarities of the installation. I would still have a strobe effect every time I turn on ththe light. Thank you again. 

October 2017

I visited Mark´s website at the suggestion of Casablanca. It was a great experience. He answered my email from a Friday, the next day!!! I did not expect an answer so soon and on a weekend :)

I sent him the model of the fan for which I needed a down rod, he requested pics to see the connection part, I sent them to him, and then he said that he had the rod, but all I needed to do was really cut the one I had and drill the holes, and all this in a very prompt manner and at no cost.   I highly recommend this company!!

October 2017

We have had Casablanca Fans since the middle 1980's and I was devastated when our master bedroom fan stopped listening to the commands from the wall switch.  After finding this website, we had hope and now since receiving the upgraded parts and they have been installed everything is absolutely wonderful. It took abut one hour to take the fan down, pull the control box from the wall, watch the self-help video on U-tube, and install the new parts. We now have what I would call our old fan back but it looks brand new and works that way also.

Timing was so wrong: from the Hurricane in Florida when Suns Up moved to Venice, Florida and our family being out of town for several weeks, when the parts were being sent. But the parts were where they were supposed to be and the installation video was so helpful, I would say it was a snap!  Thanks for a well run business with an interest clearly in making the customer happy. Thank you so very much. This repair has been such a pleasure.  Thank you, Jane & Milburn Lawson

October, 2017

THANKS.  The technician was excellent, and our fan is performing now like new. Thanks for your help.

October, 2017

Mark and Tamara- I'm sending an electronic thank you to both of you for your professional and friendly services you provided for our Casablanca fans, getting them back in working order. We are grateful to have come across your company and everything worked out. I have already recommended to friends with a Casablanca Fan and ever need a repair, these are your people! Mark- thanks for sharing your knowledge re the fans and the general conversation. The best to both of you in the future!!   Respectfully,   Brian 

October, 2017

Mark responded very quickly to a question to what turned out to be a simple question of how the fan controls work.  I thought the fan might be broken, but  just needed access to the operation manual for an old fan which he provided.

August, 2017

Good Morning Mark, The electrician installed the replacement fan control this morning.  What a great improvement. The design is definitely more durable than the previous fan control.  Thank you and your company for excellent service in each step of the ordering process.

August 2017

I have an older Stealth fan that stopped working with remote. I contacted Sun's Up (fix my casablancafan.com) and Mark walked me thru parts needed and how to install. I was very pleased with the price, but the most helpful fact was HOW to put in parts. Installed and fan  working just like new.   Thanks to everyone at this company. Highly recommend this company too!

September 2017

You made my day!!! :)  Am so glad I don't have to purchase a new fan.  May good things come your way!

September 2017

My almost brand new Casablanca Charthouse began making strange noises out of the blue.  I decided to video the noise to send to Casablanca when I discovered that Mark Graham was the authorized person to handle fan repair.  I sent the necessary information to Mark who responded with minutes asking that I forward to him the video.  Upon receipt, Mark indicated that there seemed to be something seriously  wrong with the fan motor.  Following his guidance, I contacted Casablanca reporting to them what Mark had told me.  Without hesitation, Casablanca has agreed to ship me a new motor.  Now that's customer service!  Without Mark's assistance who knows how this tale of woe would have ended.  Thanks Mark!

Sept 2017

I would like to thank Mark Graham for assisting me in getting my Casablanca fan working.  I had called a couple of times trying to get help in seeing what the problem with my fan not working.  The original fan's wheel where the blade attached, had broken and so we took down another Casablanca in another room and replaced this fan in the living room.  It only ran at high speed and when trying to slow it would turn off.  Mark told me the problem it worked and back in operation..  Mark was very professional and explained everything.  I want to thank him for his help in repairing the fan without buying a lot of extra unneeded part.  Again Thanks, Mark Graham

Sept 2017

Mark at Suns Up gets 5 stars in my book. Here is my story. My 33 year old limited edition Casablanca Cambridge fan recently stopped working. I first thought that the Inteli-Touch switch went bad so I swapped it with one from another Casablanca fan that I bought at the same time and that I knew was still working. That was a no go. Thinking that the motor just finally up and died, (what can you expect from a 33 year old fan that was on virtually all the time?)  I was going to replace it with a new Casablanca fan---only to learn that Casablanca sold the company to the Hunter Fan Company and online reviews were only so-so. But I did see that my fan motor has a lifetime warranty. So I called Casablanca and was told that it was probably the electronic board that went bad, not the motor---and they referred me to Mark at Suns Up. I went to his website and sent him an email. He called me back within a short time and after I gave him the particulars of my fan's model #, he too said it was probably the board and not the motor. I needed to replace the board and wall switch. I was skeptical -- spending money on a 33 year old fan. I asked Mark if would just make sense to trash my 33 year old Casablanca and buy a new fan. Mark told me that would be like owning a Rolex that broke and throwing it out and buying a Timex to replace it. Mark told me if the new board didn't work, I could return the part to him. But here is what sold me on spending the money on the new circuit board kit. Mark told me that if I decided to replace my fan, rather than throw it in the trash, he would take it and offered to send me a shipping label to send the fan to him at his cost. My fan had value? Mark told me the part number I needed. Well, then I thought how am I going to get the old part out and the new part in--I am only "quasi-handy." Mark said to look his video on his website-he said it's really pretty easy. (If you don't want to deal with that, you can even ship your fan to him and he will put the new board in-for an additional fee of course.) So I looked at his video and it takes you step by step through the process of replacing the circuit board in the fan and the new wall switch--and it did look easy. So I ordered the part and it arrived within a few days--and I watched the video again--and it was easy! I had a question during installation as I do not use a light with my fan-I sent Mark a text and he responded within an hour----and my fan is working again-maybe for another 33 years? Dealing with Mark at Suns Up was an excellent experience.

One note for you do-it-your-selfers-on the video Mark says that you can perform the conversion with the fan still hanging on the ceiling or you can take it down to work on it. I did it still hanging which can be a little strenuous on the arms. If I had to do it again, I would take the fan down as I think it would be easier to work with.

THANKS MARK!!

Sept 2017

I called in about having my wall switch tested because my fan was only working in one speed. In less than a half hour I got a return call the gentleman walked me through and got the fan back. On track. Thank you so much, great customer service.

Sept 2017

Hi Mark,   I did not want to bug you but I am pleased to see that you are up and running again after hurricane Irma. My W-62 controller arrived today and worked perfectly and I have put in another order for 3 more. Your shipping dept got the message and the unit arrived in perfect condition.   Good luck for the future.   Mahalo and all the best ,   Clive Davies

I found Mark and Tamara a year or so ago after I learned Casablanca was gone, I needed a light fixture and they had it ..... Mark was great sharing advise the fixture came and all was well again with my 15 year old Intelli touch fan. Recently the board started to go on the same fan once again Mark and Tamara could not of been more helpful making sure I ordered the correct board and then again giving advice on repair, all of this in the face of hurricane Irma.

Please support Sun UP when ever you can or need, I promise you will get top shelf service and if at all possible your problems will be solved.   Thanks for everything ,   Frank

August, 2017

The replacement remote controller (W73) for my ancient, but superb, two light Casablanca Fan came in today.  All I did was put the battery in, and once again I had independent control of the lights and fan.  It is wonderful to be able to get something repaired in our throw away world.  Thanks Mark

August, 2017

I first contacted the Casablanca Fan Company who said they no longer carried the fan blades that we needed for our fan unit because the motors are different now, that was almost the end of it until I pushed further and asked whether they knew of a place where we could still find older styles, the rep then told me about Suns UP.

Mark responded to my original email within a couple of hours of me sending it.... WHAT?! All other communication with them went the same, any lag in time was due to me. They not only found the blades, they gave me a couple of options on color and then had them at my house within a week or so of my first email! We have not installed our fan blades yet, I'm assuming we have the right ones, but I'm not even worried about it because I have faith that Mark and his employees would bend over backwards to make sure that we have the correct ones.

Please keep businesses like this strong by supporting them, it is almost impossible to find customer service like this anymore!

August 2, 2017

When turning on the light to my Casablanca fan the fan would stay on and I could not reverse it to the normal position. I tried turning the circuit breakers on and off and the fan still remained in the reverse position and the light stayed on high. I called Mark Graham and he was able to trouble shoot the problem over the phone, he made my day, as I thought the power control had to be replaced. Mark is very knowledgeable and told me that he had this information on this website, which I will visit for future issues. Now if I can only find a replacement lamp glass for my Stealth Fan (the place I purchased it said they no longer have that particular glass for my model).   Thanks again, Mark!

July, 2017

I spoke to Mark today at least 4 times....He now is my new best friend.  Never claim that men have no patience, as he had the fortitude and patience to assist this female.  In conclusion, I am sending my remote to his company for a diagnosis and hopefully a quick fix. To be continued.....and shall follow up.  Thanks, Marti

July, 2017

We bought our white with brass Casablanca ceiling fan in 1996 and love it. Last evening the wall mount control would only run the fan on high speed. So I was trying to find out how am I going to get my fan to work. Do I need to replace the wall mount control? A google search took me to the site of fix my Casablanca fan. I read that seldom is the problem the wall mount control. I then went to testimonials and there in the second post from Vienna, Va was my answer. My 21 year old fan is now working well with no cost to me. B ut if need be I will definitely come back to this site. THANK YOU!!

July, 2017

I found my way to Mark via Google. My beautiful, 20-year-old Casablanca Zephair table fan had stopped running. I removed the cage and blade, and mailed it to Mark via USPS. It was home in about a week, with a new wiring harness (Mark had replaced the old aluminum wires with copper wires). Now it's purring away like new.  I'm thrilled-- this models isn't made anymore, and this fan is one of my most treasured possessions. Thanks for taking such good care of it, Mark!

July, 2017

I spoke to Mark today at least 4 times....He now is my new best friend.  Never claim that men have no patience, as he had the fortitude and patience to assist this female.  In conclusion, I am sending my remote to his company for a diagnosis and hopefully a quick fix. To be continued.....and shall follow up.  Thanks, Marti

Emailed Mark at the behest of my local electrician, who had installed my original Casablanca fan back in 2007, after exchanging several messages, Mark insisted that i view his video on the reset function (for the remote) to my Bungalow fan; in the past this fan's board had failed three times over the last decade (even when i had Casa on the phone trying to troubleshoot it),  never had i been able to restore the remote to control my fan..........guess that details do count for something, the minute we re-connected the fan, using  his video's instructions, the fan/remote performed as it should.............only thing i regret is that i had bought another fan to replace this one due to the ongoing issues............Mark had no reason to assist me in this way, i was ready to buy another board and move this fan to another bedroom in the house.....integrity and honesty are of the highest order. Thank you Mark!!!

My aging Casablanca fan in our master bedroom isn't used that often.  Last week, I turned the fan on and it would only spin at the highest rpm's.  I was convinced that the wall switch had a malfunction.  I went on line to find a replacement ; only to find that the switch had been discontinued and besides the problem was more likely the fan mechanism itself.  When I discussed this problem with an electrician, his recommendation was to buy a new fan.  I went to a lighting store nearby and explained I was interested in replacing my fan, instead he gave me the card for Mark and Tamara Graham at www.Fixmycasablancafan.com.  I left an email to their email address as it was past their company's hours.  Early this morning, I received an email back from Mark stating that instead of hitting and releasing the button on the fan switch, I needed to hold the button down as the fan went through its various fan settings.  Sure enough, that was the problem.

End result, the folks at Fixmycasablancafan.com saved me $500 for a new fan, plus installation.

This was a great experience and I am very thankful to these folks and highly recommend them to anyone in a similar situation.

Mark quickly and efficiently helped understand fan speed control esp. since 'beep' signals have vanished. This telephone call saved me time and stopped me buying a new switch ergo dollars.

June, 2017

Got accurate advice regarding the repair of my fan. Suns Up sold me only what I needed and gave good advice on installation. Makes keeping my beloved older Casablanca fans running simple and economical. Great customer experience.

June, 2017

My 18 month old Casablanca fan would not turn off.  My electrician diagnosed a bad switch over the phone.  I called the lighting store expecting to be 6 months out of warranty for an expensive electronic switch control and prepared for another bill from the electrician.  Mark returned by text promptly and told me to replace the battery and press in the secret code.  It was easy to do myself and he was exactly right on the fix.  Mark really knows what he's talking about.  Thanks so much.

May, 2017

WOW! Mark is great! I was having trouble with my Casablanca Intellitouch 6644T fan speed it would only go full speed. I called the Casablanca Fan Company and they told me a way to reset my fan. It did not work. When I talked to the lady at Casablanca she gave me Mark Graham's phone number. After trying a few different things that didn't work I gave Mark a call. He was busy when I called so I left a message and he called me back in a couple of hours. Mark had me go through some sequences with the wall switch. Now it works great! Thank you Mark.

April, 2017

Two large expensive gently aging mercifully silent  Casablanca fans  kept my under-ventilated 21 foot high bedroom suite comfortable for 15 years, when Thing One developed a squeak. The first electrician called out-- not knowing there was such a thing as a Casablanca specialist-- spent a valiant 3 hours up on a ladder fiddling, rebalancing, and finally removing the light fixture. The fan continued to die slowly over 2 more years and finally seemed to arrest, motionless although not silent.   Belatedly I was recently connected to Mark  Graham at Sun's Up in Maryland; who showed up within 2 days, on a Sat (I work more-than-full time), fully equipped having previously eliciting the entire history from me. He called ahead to update his arrival time as promised (and was in the earlier part of his previously estimated time window),,  was neat, efficient, courteous, and most of all, SUCCESSFUL in analyzing and rapidly replacing the errant parts. He carefully cleaned everything while he was up there, no doubt unearthing dust worthy of an archeologist.  Thing One rose from the dead.

The second fan, Thing Two,  needed minor adjustments for an early wobble-- this one being the access problem child, suspended over a 21 foot drop which multiple companies had told me would require elaborate scaffolding to reach, at an extra $400-500. Mark balanced precariously on his step ladder on the nearest balcony, managed to tug the suspended fan sideways, made the minor repairs, got the blades and body cleaned off, and restored it to out-of-box condition.

He finished with a brief review course over how to best use the wall control and clear explanations of what settings would best serve my purposes whether heating or air conditioning the huge space--  showing me things I had not learned in 17 years of living with the system.

His final bill was a shock-- the GOOD kind.  He thinks I may never need to see him again-- or maybe not for another 17 years-- but I recommend him with wild enthusiasm for any Casablanca issue.

April, 2017

I  bought an ldm from you sales #6348 and it didn't fix the non-operating light fixture. after hours of investigation and a whole lotta luck, i found the problem with my fan.  as service people i thought you always like to hear about successful fixes. the problem was in the 4-pin plug that plugs into the ldm ( there is a black wire, a white wire and a blue wire). the wires are pinched into the pins of the plug and the black wire became unpinched! i will keep the ldm i bought from you because my original ldm has suffered from alot of heat damage to the board. i thank you for having what i thought i needed.  the ldm you sold me looks like brand new.  i'm happy doing business with you!

April, 2017

The remote w-62 remote for my Casablanca Bel Air hasn't been working properly for a few years but I've been unable to find one anywhere.  Found this site & placed my order.  It shipped promptly & was in my hands 2 days later, exactly the same as the original & I now have a fully functional fan again. Thanks so much!

March, 2017

I needed parts for my Casablanca fans.  Working with Lauren at Casablanca Suns Up, I was able to place the order.  I was quite insecure about doing this as I don't know fans and also I was not doing well navigating through their website.  That was my problem, not the website's! Lauren took me through the process, responding quickly to my questions via email.  This was a very satisfying and satisfactory experience.  I highly recommend Lauren!!  Thank you, Lauren!!

March, 2017

Wow! What fantastic service! Mark just made my day! Casablanca told me there is NO SERVICE POINT here in Canada (would you believe it!?!), so I tried Mark's number in the US and he solved the problem with our replacement Stealth fan control in 5 minutes! I was pretty frazzled by the time I talked with him after getting zero help from Casablanca, but he walked me through the solution simply and with confidence - and it worked! We were within one day of chucking that fan into the garbage - now we have a great fan that works the way we want it to. THANK YOU MARK FROM CANADA!

March, 2017

Fabulous support!  Mark directed me to a UTube video on Fixmycasablanca, and I was able to reprogram a new Casablanca remote, saving myself a service call.  Thank you VERY much.

March, 2017

We  have a Casablanca fan that is around 8 years old. The wall switch no longer was controlling the light but was still working the fan. An electrician came to fix it (which cost plenty) and we were told that the switch needed to be replaced. I called Casablanca to order a new wall switch but they don't make that switch anymore. I was directed to call Mark at Casablanca Repair and over the phone he told me that it couldn't be the switch and that it was probably the board in the fan itself. Sure enough, he came out within a few days and found that it wasn't a bad switch after all, it was the board in the fan. We were very impressed with how quickly he diagnosed the problem and responded to our call. Would definitely recommend him for any Casablanca Repair!

March, 2017

I have 4 Casablanca Stealth fans and one started to fail. I found the circuit board and controller that I needed from your website and Mark confirmed it was the right one. I installed the new circuit board & controller and I now have another working Casablanca fan. Thanks for your excellent customer service Mark!

February, 2017

My very expensive Casablanca fan was not working.  I tried three other sources to have it fixed, with no success.  After contacting Mark at Sun's Up, he diagnosed my problem immediately.  He then promptly mailed me the part to fix my fan and walked me through the installation of the replacement part step-by-step, saving me a $60 service bill.  When the (now working) fan repair was done I just had to call Mark and thank him for his very professional and courteous help.  Thanks again, Mark and Sun's Up.

February, 2017

I cannot say enough about the quality of the service I received with a rather complicated issue with figuring out the right parts for a two-switch Casablanca fan. Mark Graham always returned my calls promptly, and he helped me both with understanding how to explain why I was entitled to a refund for the improper parts that Casablanca sent me, and also with the installation of the correct parts.

I had an electrician at my house on a Saturday to do the work, and he ran into a question, so I called Mark and left a message. Mark called back five minutes later and not only helped us resolve that issue, he also told us that we might need to do a simple workaround, and he explained what that involved. Sure enough, we needed to do the workaround. I finally have a fan whose light and fan work the way they originally did. These are great folks to work with!

January, 2017

Dear Mr. Graham,   I wanted to tell you how pleased we are with the work you did on our ceiling fans.  Having the service including the new switches has made a world of difference.  The fans run quietly now, and it is a pleasure to use them.  Thank you also for showing Stokes how to install the light fixture in our bedroom.  We were able to find the correct color at Lo we 's in York, PA when we went there to visit family so now our bedroom fan is more useful.  We both appreciate your thoughtful approach to our fan problems.

Sincerely, Sharon R. Hershey and Stokes Tomlin

January, 2017

I contacted S un ' s Up when my 30 yr old light fixture on my ceiling fan sta r ted to separate from the base. I sent pictures to explain and find out about repair or replacement. I was contacted the next day and then spoke to Mark about service and replacement. I was not happy about the limited choices on replacement available  but when Mark was at another job replacing an older light fixture he thought that one would possibly work for me. I can not express how thoughtful and pleased I am with my new ( older ,used) fixture that fits into my decor perfectly.  Mark's expertise and thoughtfulness in my service call was above and beyond.   I am so glad that Mark Graham and his company truly care about the customer.

January, 2017

Dear Mark,  I contacted you about my fan light tripping the circuit breaker every time the light was turned on.  I identified the suspected defective module and texted a picture hoping that I could purchase the proper replacement part.  You identified the part as the light limiter module and advised me that it would be the problem source as well as that the module was not necessary for the proper operation of the light.  You further advised me to remove the defective module and how to connect the remaining wires.  As per your instructions, the light works perfectly and I did not have to replace the module.  You solved my problem at no expense.  Wow, was that unexpected.  Thank you so much!!

January, 2017

Extraordinary!!! Service and concern beyond any expectation. We had a remote control that was not working. Mark advised us that the circuit board, which was the problem, was not repairable. The model was no longer available. He recommended replacing it with a universal remote. He sent the replacement promptly, and helped with every step, (and dip switch possibility) until it worked. He was very attentive and knowledgable. We could not recommend his company more highly.

January, 2017

Dear Mark:

Thank you very much.  The light kit for my Casablanca ceiling fan fit perfectly, the color matched and the information you gave me about going to Home Depot to get glass shades worked out really well.  Until I talked with you, the parties I spoke with about the Casablanca ceiling fan and purchasing a light kit all told me they are all out of production and was impossible to get.  I was discouraged.  You solved my problem.  Thanks again.

December, 2016

A few weeks ago I contacted you about a remote that would work on my old wonderful Casablanca fan so I could have a light kit on it.  You were so nice and knowledgeable about my problem.  Going out of your way to help me and even speaking with the electrician who was helping me.  It fit exactly as you said and the electrician was impressed with how easy it was.  So thank you thank you!  It works great---Thanks to YOU!

December, 2016

The glass globe on our Casablanca fan was accidentally broken. We were shocked to learn it was discontinued and replacing the glass became much more difficult than we imagined. After contacting numerous companies, Mark Graham was a savior. He responded right away and was incredibly professional and helpful. With a picture, he was able to find the discontinued glass we needed and saved us from replacing the entire fan. I would highly recommend him to anyone!

December, 2017

I would like to thank you for your help in fixing our Casablanca fan.  You were very patient and helpful.  The part also arrived quickly.
Thanks again.  Donald H

December, 2017

Thanks so much for your help!  Without the old replacement remote that I got from you and could not find anywhere else I would have had to replace my entire fan!

December, 2017

I just want to say thanks to Mark and the great support I received in fixing one of my 5 Casablanca fans I have in my house. I also want to let the new owners (Hunter Fan Company) know that people like me buy products because of the service we receive. I know a thing or two about products and what keeps people coming back.  Mark not only called me back but he treated my situation as if it was his own and that really impressed me.  Please continue this as you move forward. Once again thank you so much for your help converting my fan to the IT3 switch
Sincerely, Steve

December, 2017

Sun's Up was extraordinary in their help for me to get my Casablanca fan upgraded and running again.  In addition to having the correct parts that I needed for my Vintage Casablanca fan, Mark made sure that I had the proper instructions to complete the installation and ensure a successful upgrade.  There is no other place I will go should I ever need Casablanca fan support in the future.  Sun's Up service and support are second to none!  Thank you so much.

November, 2016

We have an older Casablanca fan in our kitchen. Recently we changed the bulbs to LED type for ceiling fans. This caused the fan to become unresponsive and erratic. We thought that the fan might have been damaged, but never thought that it was the lights that were causing the issue. We shot off an email to mysunsup@gmail.com requesting an in home repair. The next day a friendly email saying that the fan type didn't support LED or CFL bulbs came back. Sure enough, switch the bulb type back to incandescent fixed the issues. Thanks again for your quick reply and your honesty and integrity. I'd highly recommend Suns Up for future fan needs.

November, 2016

After some unexpected delays in our home renovation project, our new Casablanca ceiling fan was installed less than a week before our in-home warranty expired.  Unfortunately, it was clear that something was not quite right with the fan given how loud it was when it operated.  We contacted Tamara and Mark to set up an appointment (which was scheduled after the warranty expiration period), but they ensured us that Casablanca would cover the repair costs, which they did.  Mark made some adjustments to the fan which reduced the noise and told us to contact him if we experienced any other issues.  Unfortunately, less than a week later (and now outside of our in-home warranty period) the noise returned and we contacted Mark .  He went above and beyond expectations by contacting Casablanca and arranging for a new fan to be delivered to our home free of charge.  Mark was also able to arrange for our new fan to be installed at Casablanca's expense.  Our new fan works perfectly and we appreciate Tamara and Mark's unparalleled commitment to customer service.

November, 2016

I contacted Sun's Up, Fixmycasablancafan.com after talking with Casablanca ( they actually provided the reference ).  We broke our 18 year old glass globe and of course predicting we would never get a replacement for our perfectly working fan.  Used the email form and had a response the next day from Lauren.  Response is fast and people are knowledgeable and very helpful.  Waiting for deliver of our glass globe.  But so far the service is excellent..

November, 2016

Just a quick "thank you" to Suns Up and especially to Mark. He called me (without my asking him). He helped me diagnose my problem and the part I needed. Maybe most importantly, he assured me that I could fix it and gave me the confidence do it myself.   I got the right part very quickly. His instructions were clear and spot on.  The fan works perfectly.  It's very rare to find such great customer service and such appropriate help.  Thanks so much

​October, 2016​

October, 2016

Today (a Sunday, no less!) Mark saved my beautiful vintage Casablanca fan that I'd been told would have to be replaced. He's honest, efficient, meticulous, reliable -- what more could you want? Thanks, Mark!

September, 2016

We are proud owners of a set of 6 Zephyr Casablanca fans, made in the USA (remember?) ~ 1981. One of these fans died recently. Wanting to save this beautiful fan, called around, finally 'found' Mark Graham. Mark called me, recommended a repair part (the PC board electronics). We ordered, part arrived promptly.

Having zero-skills to do this replacement repair, I texted Mark several times while we were on the ladder installing the new board, switch etc. AND in real time Mark responded w/ clarity ..... leading to Success! Our old faithful fan is back in service!

Thank you Mark and team.

September, 2016

Mark - It was truly a pleasure having you come to my house and restore my Malibu Star to its former glory ( I truly love that fan). I learned a lot watching you work your magic and I am confident the fan will work well long into the future now thanks to you. Thanks for your great timely and reasonably priced service.

I can say enough nice things about Sun's Up. I made my service request and within 24 hours they got back to me with a 2 hour time slot that day!. Mark contacted me within the time frame and told me when he'd arrive. Upon arriving, Mark very quickly diagnosed the problem with my fan; stated that it was a factory issue and less than 10 minutes, had my fan running beautifully.

As a side note, I mentioned a problem I was having with a 20 year old Casablanca fan that was in a rental property. Mark assured me that. If it was the motor Casablanca would replace it. Based on the issue I described he believed it to another issue. I called his office and will be engaging Sun's up to get my second fan operational.

Dear Mark,

With impeccable customer service your shipment of 2 packages of blade screws arrived yesterday.  My customer is truly satisfied their fans will be moving air and operational today.  They were very close to the removal and replacement of the existing fans.

August, 2016

Hey Mark,

I want to thank you for being responsive and helping resolve my CASABLANCA FAN repair.

It is finally working after 2 years & I am very happy.

My contractor started the job & got part of it completed then became ill.

He has recovered and finally with your email information about how to wire the lights and then your diagnosis of the fly wheel issue over the phone he was able to complete the work.  I thank you again very much . . . . .suzanne

July, 2016

We ordered the parts you recommended, and with the help of your fantastic video, I was able to fix our 1985 Casablanca fan.  It's running like new again.  Thank you Mark for your help
Nancy R.

July, 2016

First A brief description of what the problem was.  I have a Casablanca  Gallery Series with lights. Every time I tried to turn it on the light potion it would start to flicker or not even come on . So I spoke to one of the service reps at casablanca and he was  certain  the reciever was the problem. Okay so ordered and installed it. Well same problem called casablanca again they told me to return the part.  At which time they told me to call Sun's Up service repair. Spoke to Mark and told it was another part that was causing the problem and  no parts are nessasary. Well it worked like he said and didn't ask for any payment what so ever. Mark was more concerned about the customer then trying to sell a part that was not needed. Casablanca should just direct all concerns about repairs to Sun's Up instead of wasting people's time and money on a part that was not the problem. Sun's up has the experience needed to do the repair and answer customers question.
Thank you Mark of Suns Up!!

July, 2016

Mark Graham could not have been more helpful with the repair suggestions, replacement,  and installation of my remote for the Casablanca fan.  He guided me through the set up of the remote which I could never have accomplished without his help. He  returned my phone calls promptly and kept me informed throughout the entire process, he could not have been nicer or more patient with someone who has no idea of how technical or electrical procedures function.   Thanks again to Mark for all he did since I was facing the purchase of a new fan thinking I could not get the remote to work, but with his help the situation was resolved.  Thanks again, Mark!

July, 2016

June, 2016

Electricians during recent home renovations took down our Casablanca fans and, at some point, the canopies were thrown away.
When it came time to replace the canopies, we searched multiple sites in Baltimore and DC and nationally on the internet for a pair of replacements. (classic white).
No site, including Casablanca's home site, had the canopies we needed.  Tamara ultimately came to the rescue, literally packing a pair of canopies in her personal luggage and
bringing them from Florida to Maryland, actually hand delivering them to us on a Sunday morning before they were needed on Monday for mounting by the electricians. Can't beat that
personal service anywhere!  Many thanks,

Craig

June, 2016

I greatly appreciated the helpful advices from Mark. He was very knowledgeable about various options and pointed me to the right one for repairing the receiver. Following Mark' s instructions, I succeeded in restoring my fan. Thank! SHW.

June, 2016

Got the circuit board yesterday and installed as you described. Light and fan is working great. Great support and many thanks!

June, 2016

Tamara,​ ​Thank you for your wonderful service and putting my fan back into operation. It’s was nice to watch a master at work.

June, 2016

Mark is very professional and knows his way around these fans. The conversion kit is top notch.

May, 2016

Thank you for doing such a quick, efficient and wonderful job. We are very excited that all of our fans are working now. It was a pleasure meeting you and learning about your horse experiences. It is always a thrill for my girls. Cheers!

May, 2016

My Mom has had a Casablanca fan for over 25 years and it's a fantastic fan but the fan control switch went out and we didn't know what to do ....so I contacted customer service and Mark got right back to me to let me know what parts we needed to fix it. Outstanding customer service Mark!
Now Mom's happy that her favorite fan can be fixed!

May, 2016

GREAT Service! Followed his video. When I went to get the old wire clip off it was dry and brittle, one wire was broken off of the clip. I emailed asking if I could buy a new clip and Mark sent an email early the next morning telling me to wire nut it and send him a photo once I was done. I did that, got another email early the next day saying do a second wire on the clip. He also called me to reassure me if I did the second wire it would work. It did. Thanks for taking that extra time to help. This is a company that people always want to deal with. Thanks again.

April, 2016

Great customer service!  I thought I needed a new remote for my fan, I had emailed and Tamara replied that she had the part.  She followed up the email with a phone call to get my credit card info.  While on the phone she had me do a few things to reset the fan and remote, we had it working within a few minutes!  I doubt there are many businesses that care enough about their customers to help them to the point they lose the sale.  Tamara could not have been more knowledgeable and pleasant.  Terrific company, thank you Tamara!

April 2016

Our Casablanca fan would not turn on and we dreaded the hot summer months without it.  Repair or replace? Mark came to our home and had it working better than new in a matter of about a half hour.  He had the needed part stocked on his truck so there was no delay. When I asked for advice about a broken Hunter fan we have in the family room, he offered to look at it and see what he could do. The result: one house call and now two fans running smoothly!  This was extra value for money for us.  Thank you so much!

Gaithersburg, MD
February, 2016

Mark and Tamara were great. They easily scheduled my visit, showed up on time and did very professional work - nice job and thanks!

Simi Valley, CA
February, 2016

Purchased IT3-86 to upgrade our Panama 5 fan in our dining room. We received the upgrade kit and when I installed it, after watching the video on this website, our fan was making a rubbing noise that it didn't make prior to this upgrade. I called Mark and he answered his cell phone & diagnosed that the flywheel had dropped down and told me how to fix this. Now that's customer service! The IT3-86 upgrade also works great too. Thanks Mark.

Thank you for your help. Your video was awesome and you explained everything so perfectly. It made my life so much easier and saved me over $200!!! Thanks again.

(November 2015)
Location: McHenry, IL

We are so pleased and relieved to have our fan working better than ever with the new style remote.  We couldln't find anyone who could provide the necessary replacement parts until we came  upon SunsUp. They took the most conservative and economical route first by inspecting the old parts to determine if they could be repaird before suggesting we go forward with the new replacement parts which we appreciated.  We had questons during our attempt to install the parts and they were answered in a timely and knowledgeable fashion even when Mark and Tamara were on vacation!!!!  Thank you.

Location: Casper, WY

(Oct 2015)
Location: Hamden, CT

We have four Casablanca Fans in our home (the fans were purchased and installed 25 years ago) and one of them just stopped working. We contacted the 'Fix My Casablanca Fan' site after a lengthy search on the internet. Lauren Graham called about our problem, offering either "fix it myself or in house service" options. I choose "in house service" as this is an older fan and I personally didn't think it was going to be an easy fix. Lauren made an appointment with us accordingly. Lauren called before arriving, she was on time for our appointment, the problem was more than I could have handled yet she was able to professionally fix it with both new parts and rewiring of old parts and then she cleaned up after herself (!). Professional service from a professional person (whom also has a nice personality). Naturally we hope we have no future problems, but if we do, we know who will be the first Company / Person we will call. THANK YOU!

Honolulu, Hawaii

I have 9 Casablanca fans in my home that are all a fan/lite combination and are about 8 years old.  The one in the kitchen went out on me in the middle of summer and I really needed it because we do not have air conditioning and depend on the fans for a breeze and especially in the kitchen.  Being so far away in Hawaii I did my contacts with Mark Graham by phone and he was extremely patient, kind and helpful.  With my description of the problem he thought it might be the remote control, but it later turned out to be the receiver board.  Due to the fan being an older model I needed a kit (combo remote and receiver board) which he very promptly sent to me.  He explained everything to me in layman's terms and said if I was handy I might be able to put it in myself.  I am not real handy, but he explained how I could watch the video on his website and then try to do it.  His video was really helpful, plus his wonderful help on the phone made my attempt a welcomed success.  I canno

t say enough about his patient and kind manner and how helpful he was to me - especially since I was so faraway and really wanted my fan/lite combination to be back in use.  I highly recommend him as a source for help with parts and repair of your Casablanca fans.

Stratford, CT 06614

Mark: This is not necessarily a testimonial, but I just wanted to share some information with you. First, thanks for responding to my call about my need for instructions to operate the Inteli Touch unit. The directions on page 2 regarding the speed control answered my questions. Just a couple of other points regarding the 6 pages of instructions. First, the way the printing is set up, the instructions actually print OVER the letter head in many places. As such, I am unable to read some of  the instructions clearly. Secondly, there are places in the instructions where the sentence is incomplete. For example, under the heading "Speed control", item #1  says," with the fan off, press and hold the button labeled (?). "As another example, in the directions regarding reversing the airflow, item #1 says " Make sure the (?) IS ON."  Something is missing! Finally, on page 5 the instructions reference a "noisy fan". On occasion, my fan makes a very slight thumping sound. Not all the ti

1. Most of the possible corrections stated refer to checking and/or tightening screws on the fan housing. As you know, my fan is 16-18 feet in the air because of the cathedral ceiling. I don't have a ladder that tall that will reach, so I don't intend to attempt to correct the thump.

Finally, Mark, I plan to contact you sometime in January, 2016 as we plan to come down to Florida for the month of February. I'd like to get some info from you regarding places, locations, etc. we should check out in Venice for future monthly rentals.

Thanks for your service. Look forward to talking to you next January. Joe D.

Northford, CT

We would like to Thank Mark Graham for the Great Service on our Casablanca Fan we received. Our house has an older Casablanca Fan in every room and it's Great to have Fixmycasablancafan.com available for service. We love our Casablanca Fans and would hate to replace them over time. We received a quick appointment and Mark was in and out in an one hour or less. Our fan is up and running beautifully and should be good for another 25 years.

Thank You for your Great Service.

John & Louise

Great Falls, VA

Mark was terrific -- he restored our fan to full service, checked and fixed the controls, and made everything right!  He was efficient, neat, and a pleasure to work with.  I am so glad you are here; thanks for your great service!

Norwich, CT

Thanks and commendations to Mark Graham at Fix My Casablanca Fan in Davidsonville , MD for his excellent guidance and quick shipment of parts.  We needed a new circuit board and glass globe for our kitchen fan, and after several phone conversations and a look at his do-it-yourself repair video my wife and I had the fan running perfectly in about an hour.  Our experience with Mark was totally positive.  He was courteous and patient, and his directions were clear and comprehensible.  We recommend him enthusiastically to Casablanca fan owners in his service region.  We have three Casablanca fans, by the way.  A great product!

Washington, DC

Thanks to Tamara and Mark for the great service.  Mark replaced the control for one of our fans a month or so ago.   I called and Tamara was good enough to set up an appointment as I was having trouble with the controller on two fans, and we couldn't make the adjustment on the phone.  Tamara tried, but I'm mechanically challenged.  Mark came at the appointed time and gave me a training session.  I can do it now.  And, best of all--great service and no charge.  Thanks again.

Washington, DC

Kudos to the Grahams!  Tamara responded quickly and sympathetically to my call for help when the installation of my new Casablanca fan went badly awry.  She squeezed me in on Mark's next scheduled trip to DC.  Mark came on time.  He handily diagnosed and corrected the problems, and he could not have been more pleasant to deal with.  It is a great comfort to know that if anything should go wrong with either of my Casablanca fans, I can reach out to the Grahams and know that I will be in expert hands.

McLean, VA 22101

We had an old Casablanca Delta ceiling fan with a pull chain that ripped out. We left a message on a Friday requesting a service call to repair the chain, but also asked if they could raise the fan height, add a light fixture and a remote control switch. Tamara returned my call the next business day and, much to my surprise, asked if Mark could come out the very next evening. He arrived on time, talked through the options with my wife and I, then set to work. Again, to my surprise, had everything he needed to do all the repairs and upgrades to my fan in his truck. When he was done working, he spent a few minutes with us to make sure we understood how to operate the fan and light fixture with the remote control switch. He was in and out in under 90 minutes, did exactly what we wanted and left no mess behind. We could not have been more pleased.

Castle Rock, CO 80109

The sevice was great all the way around. He was prompt, fast, and friendly!  What more can one expect!

LEESBURG, VA 20175

We made the original arrangements over the internet.  This was necessary because a recent set of violent storms had knocked out electricity to much of the region.  After electricity was restored, we agreed on a 2 hour service window and Mark called when he was on the way to our residence.  When he arrived, he was friendly, efficient and courteous.  The ceiling fan is 15 feet from the floor.  It was taken down, repaired and replaced within about 15 minutes.  Mark also gave us some tips about how we could more effectively use the fan to aid in our winter heating as well as the summer cooling.  The price was as estimated.  They run a first-class operation.

ANNAPOLIS, MD 21401

After finding Sun's Up on Angie's List, I sent an email and they promptly responded. They were very gracious in accommodating my schedule to come out to repair my fan. Mark arrived right on time and, after making friends with my dog, replaced the part of my fan that was damaged in less than 30 minutes. Mark and Tamara were wonderful to work with and I will recommend them to friends who have Casablanca fans.

ALEXANDRIA, VA 22312

I had heard of several bad experiences from friends who had tried to have ceiling fans repaired. One even suggested that to save an extra service call I have a new fan ready to install just in case the repairperson could not fix the fans!  But, Casablanca fans are not inexpensive so that option did not appeal to me. So, I moved forward reluctantly when the problem became too big to ignore.
Checking with ‘Angie’, I found Mark’s company right away and saw that he was a dedicated Casablanca repairperson with long experience. My confidence improved a little. But, it only got better once Mark got here and fixed the problem so easily.
Mark obviously knows Casablanca Fans in and out. But, he also has the work ethic and positive attitude that makes him a professional.
I could not recommend him, his wife, or his company more highly.

Severna Park, MD 21146

Excellent experience all around.  Mark was punctual, friendly and, professional.  He diagnosed the problem quickly, showed us the charred circuit board, had the replacement part with him, and was finished in short order.  He is a great resource.

POTOMAC, MD 20854

Setting up an appointment for a service call with Tamara was a pleasure. She was very professional, always returned my calls, and gave me estimates over the phone for a service call and/or replacement of the fan's circuit board, if that proved to be what was needed. The night before the scheduled service appointment, Mark called me and suggested that I could save the time and cost of a service call if he could walk me through (over the phone) the process of rebooting my fan to see if that fixed the problem. And, in fact, it didfix the problem, saving me a significant expense! Mark was so pleasant, helpful, and honest, and his integrity was so appreciated. They have been in the in-home repair business a long time and handle factory repair/parts for Casablanca, as well. I would definitely call this company again, if needed.

VIENNA, VA 22180

We wasted $$ on having others look at our Casablanca fan until, of course, we joined Angie's List and discovered Mark and Tamara Graham of Sun's Up.  If you own a Casablanca fan, one need search no further, but to call these amazing professionals.  As promised, Ms. Graham called the evening before our scheduled appointment to provide an approximate timeframe.  Mr. Graham - Mark - was on time, very professional, courtious, efficient, and extremely knowledgeable.   He not only diagnosed the problem in record time but also should me all the various preprograming that could be accomplished with the new "mother board".

None of the previous personnel we had look at the fan were as knowledgeable and certainly not as timely in their visit or fixing the fan.  Sun's Up will certainly be the first I will call if one of our fans has any issues.

ASPEN HILL, MD 20906

Thank goodness the repairs were not extensive but Mark definitely knew how to repair these wonderful fans. I would highly recommend this company and it was a pleasure dealing with Mark and Tamara. So nice to know that there is someone out there that you can trust to fix these fans and that I did not have to drop it off at a repair center. Thank you Mark and Tamara!

Vienna, VA 22182

Mark was great.  I had two ceiling fans that needed to be replaced.  He determined the problem and took care of getting the two replacement fans for me (as they were still under the Casablanca warranty).  He didn’t charge me a dime and had to come to the house twice (once to assess the problem and once to install the fans).  Both are working great and if we ever need any additional fan services or repairs, I will be calling him.  Everyone in his office was professional and pleasant.  I have nothing bad to say about our experience and I would recommend him to anyone in need of his services.

Waterford, VA 20197

I hadn't been using my fan or the light for several months; it worked so sporadically that I couldn't count on it and I wasn't sure that it wasn't an electrical problem that could be unsafe.
I had not known that Sun's Up existed and the few times I had called Casablanca they did not refer me to anyone.  As a matter of fact I was not able to reach a live person at Casablanca.
I had paid over $700 for my fan several years ago; I had had it custom designed and really wanted to keep it rather than replace it with something cheaper.
When I found Sun's Up I decided to give it one more try and called; Tamara phoned me back within a couple of hours.  Once I described what was going on, Tamara made every effort to work out a schedule so Mark could get to my house as soon as possible, which he did.
Tamara phoned me a couple of times to coordinate the day, date, and time, and then called the night before (last night) to confirm today's appointment.  Mark arrived right on time.  He not only fixed the fan, but checked out my other Casablanca fan, showed me how to use features I didn't even know I had, and checked two other fans I have in the house.
I couldn't ask for better service and now know I will be able to keep and continue using my fans for as long as I live in the house.

ODENTON, MD 21113

It went very well.  The fans were still under warranty so I did not have to pay for the service call.  Mark was on time and within two minutes of looking at the first fan, he knew that whoever installed the fans did not use the balancing tool provided with the fans for the specific purpose of eliminating any wobbling.  He had both fans balanced within 20 minutes of arriving.  Because the 2 fans are identical and have the same remote, he reprogrammed one of them so that each remote only controls one fan.  Again, the electrician who installed the fans should have covered that base.  I won't be using them again.  But thanks to Sun's Up, I can now enjoy my Casablanca fans the way they were meant to operate, quietly and wobble-free!!

Glen Burnie, MD 21060

New Casa Blanca fan wouldn't reverse. Casa Blanca's warranty covered an in-home service and Sun's Up is the service company for my area.
I entered my details on details on their web page on Monday after lunch. Before dinner, I had been contacted by email and had an appointment scheduled for Thursday.
I was called the night before to confirm and Mark called a few minutes before arriving right at the appointed time.
Mark fixed the reported problem after about 15 minutes. Then I told him I forgot to tell him about a second issue (light wouldn't dim). Mark had to take apart the fan he just put back together. Another 20 minutes and everything was working right. Even though I wasted Marks time and he essentially had to complete 2 services instead of one, he then spent another few minutes balancing my fan which had a wobble.
Overall
Quick response to initial contact
Prompt arrival
Professional repair
Went the extra mile

Arlington, VA 22205

They scheduled Mark to come out three days after my initial inquiry. He called the day before and again 15 minutes before he arrived, which was very considerate and appreciated. He was extremely professional and neat; donning cloth booties over his outdoor shoes before entering. He installed the new switch and circuit board in no time at all. He clearly knows his (fan) business, explaining that he is a Casablanca-authorized trainer of other service technicians. More important to me, he took additional time to walk me through the controls and the most efficient way to control the unit. The charge was exactly as quoted too.
I was very impressed and would definitely contact Suns Up again if I have problems with any other ceiling fans.

OAKTON, VA 22124

Mark offered, "Hi what your problem is, is the bulbs that you are replacing with our not reaching the center tab in the socket you will need to pull  the tab out farther either with a small screwdriver or a pair of tweezers pull the center nipple of the sockets tab outward."  He was right and it took me a couple of minutes to correct the problem.  The fan light works perfectly.
I will call on Mark for any future problems with any of our fans in Albuquerque or Northern Virginia.

Alexandria, VA 22314

Mark came and diagnosed the problem instantly--bad circuit board. He had a replacement on the truck and repaired and tested it in a  jiffy. He also changed the light bulb for me and dusted the fan and blades.
This is a small family -owned business, with excellent customer service and followup. The phone is answered immediately; the company calls to confirm and uses email for speedy contact as well--I much appreciated that.
Each family member is professional and pleasant
to deal with as well.

ANDOVER, CT 06232

Replaced fly wheel on one fan, replaced control switches on 2 fans, checked condition of both fans. Also provided some information about using the fans correctly during the heating season. Mark arrived ahead of schedule and completed all work promptly. I was very glad that I contacted Sun Up to repair the fans rather than replacing them. I would recommend this company with enthusiasm!

Gaithersburg, MD 20879

Repair was made to a dislodged flywheel in a classic Casablanca fan. Mark was on time, very courteous and fully explained the problem, and checked the working condition, at no charge, of a 2nd Casablanca fan. Will definitely use him again if needed.

I can't thank Mark & Tamara enough for their invaluable support, time and TLC. I brought a handful of Casablanca's down to Brazil (where I live) and, the moment I got a minor issue, both of them went the extra million miles to help me. These guys are great. Please support Tamara for president, Mark for UN Secretary General! The world would be surely better.

I can’t speak highly enough about Suns Up, LLC – Casablanca Factory Repair.  This organization provided customer service that I haven’t experienced in decades.  Responses to my many questions were immediately and pleasantly answered and my 28 year old fans were repaired, promptly returned, and operate like new.